Guarantee | Our Ironclad Promise to You

Refund Policy

Transfers & Gang Sheets

Custom DTF transfers, UV DTF transfers, gang sheets, and ready-to-press designs.

What we guarantee

Every order leaves our Kansas facility inspected. If something is wrong on our end, we make it right.

If your order arrives with a print defect, an adhesion failure, or isn't what you ordered, we'll reprint it and ship it at no cost to you.

Contact us immediately. Email support@armorink.com with your order number and clear photos as soon as you find a problem. The sooner we hear from you, the faster we can turn a replacement around.

What we can't cover

We print your file exactly as it's supplied. We can't reprint or refund for:

Low-resolution or pixelated artwork
Backgrounds that weren't removed, including white boxes and checkerboards behind a design
Artwork positioned incorrectly on a gang sheet
Small color differences caused by your monitor. If you need a specific color, contact us before ordering — we can help before, not after

We'll always take a look and talk it through with you. Often we can spot exactly what went wrong and help you get it right next time. But we aren't able to promise a reprint or refund on a file issue.

Before you order

Review our artwork standards before uploading. Most problems we see are preventable, and a two-minute check saves a whole order. If you're unsure about a file, send it to us first — we'd much rather look at it before it prints.

Double check your gang sheet for any errors.

Custom orders

Because every transfer is printed to your file, we don't accept returns or exchanges.

Supplies

DTF and UV DTF film, ink, powder, and printer parts.

What we guarantee

If film, ink, powder, or parts arrive damaged or are proven defective, we'll replace them.

Contact us within 30 days of delivery at support@armorink.com with your order number, photos, and a description of what you're seeing. Tell us as soon as you find a problem — the earlier we know, the more we can do.

What we can't cover

Print results depend on your printer, your settings, and your maintenance. We can't evaluate an output problem as a product defect without evidence that the supply itself is at fault, which will require testing in some instances.

We can't replace supplies for:

Output problems caused by printer configuration, RIP settings, or ICC profiles
Print quality issues on equipment that hasn't been properly maintained
Product that has been opened and used beyond a reasonable test
Color results that differ from your expectations without a demonstrated defect

If you're seeing a problem, contact us before you write off a whole case. In most cases we can help you work out whether it's the material or the machine.

Shipping

Applies to all orders.

Once your order leaves our facility, it's in UPS's hands.

Orders shipped via UPS Ground, including free shipping orders, are not covered for being delayed in transit. If a Ground order is clearly lost, we'll reprint it at 50% of the original order price, and shipping is not covered. If a UPS Ground order is damaged please let us know immediately so we can file a claim with UPS.

If you need transit protection, select an UPS Air service at checkout.

Delivery delays are outside our control and aren't grounds for a free reprint or refund. If your tracking has stalled, contact us and we'll chase it with UPS on your behalf.

Report any shipping damage right away with photos of both the packaging and the product — we need both to pursue a claim.

Acknowledgements

Armor Ink LLC is not responsible for any technical issues related to the DTF process such as using the wrong settings, equipment, materials, etc, and that it is the customers responsibility to own and operate properly maintained equipment. You also must understand that all artwork varies and it is required to review our minimum standards to prevent any artwork related issues.